Cluk and Go Burger Terms and Conditions 

1. Terms and Conditions 

These are the terms and conditions on which Village Hotels agrees to provide Cluk & Go Products  (the ‘Products’) to you when you order via our website.

Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. 

By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.

Your use of any of our websites and any orders you place, is governed by our website terms of use Terms and Conditions – Village Hotel Club our privacy policy and our cookie policy Privacy Policy.  

2. Information about us and how to contact us

Who we are. We are Village, a company registered in England and Wales as follows: 

How to contact us. You can contact us by telephoning our customer service team at:

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Booking or if you booked via a third party then we may contact you via that third party.

“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. Orders and Availability 

How to order

We only accept orders on our website or on the Deliveroo website.  When an order is placed the legal contract in relation to your order is between you and Village.

You may only place orders if you are at least 18 years old. By ordering, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts.

Delivery of your order 

If you choose to order the Products for Click & Collect Village will be responsible to deliver the Product to your room if you are staying at the Village Hotel in which you are ordering or you can opt to collect your order from the Village Hotel you have chosen. 

If you choose an order for Deliver to me, Deliveroo will be responsible for delivering any Product that you order and you will be subject to Deliveroo’s terms and conditions of delivery.

Subject to minimum delivery spend, Village offers a delivery service to certain prescribed areas of the UK via Deliveroo.    If you live outside a prescribed delivery area, you will not be able to have our Products delivered to your door although you may collect any Products you order from your chosen Hotel. 

Confirmation of your order

When you have ordered via the website and paid for your order you will receive an email or a text message confirming receipt of your order. 

5. Products and Prices  

All Products are subject to availability. 

All allergen information is provided on the menu on the website.  If you need any further information please contact us on 01925 377 535 .

Prices are as quoted on our website and are inclusive of VAT.  

Prices may change from time to time but changes will not affect orders already placed. 

Payment must be made in full at the time of ordering. 

6. Cancellation 

You can cancel an order prior to it being prepared by using the function to cancel on the website. 

If you wish to cancel an order after food has been used to start preparing it, Village may still charge you the full price of the Products and no refund will be due to you.

In the unfortunate circumstance that Village has to cancel your order after it has been accepted, we will notify you.  Village reserves the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

7. Our responsibility for loss or damage suffered by you 

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply 

with this contract, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us 

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. 

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services.

We are not liable for business losses. If you are a consumer we only supply the Products to you for domestic and private use. 

8. General

We may transfer this contract to someone else. We may transfer our rights and obligations under this contract to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under this contract to another person if we agree to this in writing. 

Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to the contract.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of the contract operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a “Force Majeure Event”) which may include (but is not limited to strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, extreme snow, ice, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; the acts, decrees, legislation, regulations or restrictions of any government; or non-performance by suppliers or subcontractors.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under this contract, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.

Which laws apply to this contract and where you may bring legal proceedings if you are a consumer? This contract is governed by English law. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts. If you live anywhere else, you must bring legal proceedings in the English courts.